Benefits for Patients

  • Convenience: Remain with your current pharmacy-of-choice and have them connect with Helios for your prescription.

  • Alternatively, you can connect directly with Helios and have us prepare your medication, counsel the medication and ship the product directly to you.

  • Our personnel are equipped with extensive compounding knowledge to ensure you receive the best quality product.

  • Your medication is prepared in a state-of-the-art facility designed specifically for compounding quality products such as creams, suppositories, troches, injections and much more.

Our Process for Patients

You get a compounding prescription from any prescriber…

such as a doctor, nurse practitioner, dentist, naturopath, veterinarian, etc.

Take your prescription to Helios

Take prescription to your pharmacy

OR

Pharmacy reviews the prescription and contacts Helios for a quote.

Ask your pharmacy to contact Helios by phone, fax, email, or by submitting an online form.

Helios sends a quote to pharmacy.

Helios provides a quote to your pharmacy and assistance with prescription billing procedures.

Pharmacy signs a on-time central-fill agreement with Helios.

Your pharmacy is required to sign a one-time central-fill agreement that allows Helios to prepare the medication.

 

If your pharmacy does not sign a central-fill agreement, you can ask to be referred to Helios directly.

Pharmacy transmits the prescription.

Your pharmacy transmits your compounding prescription to Helios.

Pharmacy bills insurance.

Your pharmacy verifies your insurance coverage and billing details and invoices accordingly.

Helios prepares your medication.

Helios prepares your medication and checks the final product for technical accuracy.

Helios delivers your medication.

Helios delivers your medication to your pharmacy. Delivery may take 24 hours or more. Express delivery services can be arranged.

Pharmacy dispenses your medication.

Your pharmacy notifies you that your medication is ready for pick-up or delivery and provides you with appropriate therapeutic counselling.

You contact Helios directly.

Present your prescription to Helios or ask your prescriber to contact helios directly.

Helios sends you a quote.

Helios arranges a quote and co-ordinates billing and delivery of the medication with your patient.

Patient confirms insurance and billing details with Helios

You confirm your insurance coverage and billing details for proper invoicing.

Helios bills insurance.

Helios verifies your insurance coverage and billing details and invoices accordingly.

Helios prepares your medication.

Helios prepares your medication and checks the final product for technical accuracy.

Helios delivers your medication.

Helios delivers your medication to you. Delivery may take 24 hours or more. Express delivery services may be arranged.

You receive your medication.

A Helios pharmacist may contact your for therapeutic counselling and follow-up.

Frequently Asked Questions for Patients

Q: How do I know if my prescription is a compound? 

A: Compounds are composed of multiple pharmaceutical ingredients combined to create a new product. These preparations are not commercially available. Helios Compounding Laboratory is specialized in creating the compounds that you need. Contact us and we can help you determine if your prescription is a compound.

Q: What is the benefit of choosing Helios Compounding Pharmacy? 

A: Our personnel are extensively equipped with compounding knowledge to ensure you receive the best quality product. Our facilities are specifically designed for the creation of various high quality compounds such as creams, suppositories, troches, injections and much more. 

Q: I have a prescription for a compound. What do I do with it?

A: Contact us and we will assist you with the next steps. You can call, email, or submit your request via the online form.

Q: Are you open to the public? 

A: Although Helios is a pharmacy and open to the public, we do not provide retail service. We will prepare your compounded prescription and deliver it directly to your home or your pharmacy-of-choice. If you still wish to visit us in person, give us a call and we can arrange a meeting.

Q: Once my pharmacy sends my prescription how long until I get the compound?

A: As pharmacists, we understand the importance of initiating therapy as soon as possible so our goal is to deliver your compound promptly. Once contacted, Helios will provide a cost quote as well as a time frame for delivery. This may take 24 hours or more.

Q: What is a central-fill agreement? 

A: A central-fill agreement allows Helios Compounding Pharmacy to supply your pharmacy-of-choice with the compound that you require.

Q: How much will it be? 

A: We will provide you or your pharmacist with a quote, once we receive the prescription.

Q: I received my compound but I have more questions, who do I contact?

A: You can always contact us via phone, email, or submit your question via the online form.