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Benefits for Pharmacists

  • You retain your patients, offer convenience and maintain all patient records at a single pharmacy.

  • No commitment — order as needed.

  • You remain competitive with other compounding pharmacies.

  • You save in cost of purchasing ingredients and expensive renovations to meet NAPRA requirements.

  • You focus on building your business and let us provide your compounds for you.

Our Process for Pharmacists

Your patient gets a compounding prescription from any prescriber…

such as a doctor, nurse practitioner, dentist, naturopath, veterinarian, etc.

How to fill a compounding prescription with Helios

Pharmacy reviews the compounding prescription and contacts Helios for a quote.

The pharmacy can contact Helios by phone, fax, email, or by submitting an online form.

Helios sends a quote to the pharmacy.

Helios provides a quote to the pharmacy and assistance with prescription billing procedures.

Pharmacy signs a one-time central-fill agreement with Helios.

The pharmacy is required to sign a one-time central-fill agreement that allows Helios to prepare the medication.


If the Pharmacy does not sign a central-fill agreement, you can refer the patient to Helios directly.

Pharmacy transmits the prescription.

The pharmacy transmits the compounding prescription to Helios.

Pharmacy bills insurance.

The pharmacy verifies the patient’s insurance coverage and billing details and invoices accordingly.

Helios prepares the medication.

Helios prepares the medication and checks the final product for technical accuracy.

Helios delivers the medication.

Helios delivers the medication to the pharmacy. Delivery may take 24 hours or more. Express delivery services can be arranged.

Pharmacy dispenses the medication.

The pharmacy notifies the patient that their medication is ready for pick-up or delivery and provides them with appropriate therapeutic counselling.

Frequently Asked Questions for Pharmacists

Q: Are you open to the public?

A: We cater to helping other pharmacies provide compounds to their patients through a central-fill agreement. Therefore, we encourage all clients to submit their compounding requests via their pharmacy-of-choice. 

Q: What compounds do you specialized in? 

A: We specialize in both non-sterile and sterile compounds. Contact us to see if we can help with your compounding needs.


Q: Why can’t I make compounds in my pharmacy?

A: Under new OCP compounding regulations, your pharmacy may not have the resources to compound. That is why Helios Compounding Pharmacy is here to help. Contact us for more information

Q: I received a prescription from a patient, how do I submit an order? 

A: To submit an order, contact us by phone, fax, or email. You can also submit your request via the online form. Contact us for more information

Q: What’s the benefit of using Helios Compounding Pharmacy? 

A: Instead of sending your patients away, you can supply them with what they need by using our services. Retain your patients and keep them happy. 

Q: How do I bill the compound to the patients’ private insurance?

A: Contact us and we can help you find the best solution! 

Q: How does delivery work? 

A: Once the compound has been prepared, we aim to deliver it in one business day. We will ensure the products are stored correctly until it reaches your store. If you require same day delivery let us know and we can provide you with a price quote. 

Q: Are you able to prepare a compound containing a narcotic or controlled ingredient?

A: Helios can prepare compounded preparations with a narcotic or controlled ingredient. Please call us at 1.833.604.4774 to learn about our alternative options to prepare compounded prescriptions containing narcotic or controlled ingredients for your patients.

Q: My pharmacy is located in a remote area of Ontario, can I still use your services?

A: Of course! Contact us and we can get started. 

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